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ABOUT LA PRAIRIE

La Prairie is the leader in luxury skincare, present in 70 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Digital Client Experience Manager

Location: 

Volketswil, Zurich, CH, 8604

Contract Type:  Permanent - full-time
Description: 

The Digital Client Experience Manager is the owner of the client path as for:

  • Digital touchpoints within the omnichannel experience 
  • Digital touchpoints within the fully digital experience

 

The Digital Client Experience Manager will work under the supervision of the Senior Client Experience Manager.

 

You Responsibilities

 

  • Digital culture enhancement, via a deep and up to date knowledge of best in class bench and new players of the digital client experience landscape 
  • Client digital touch points mastery (Wechat and all the major Instant messaging and Social platforms) and take responsibility of digital platform partnerships
  • Full integration of digital touchpoints into the off-line Client journey in a very seamless way and eCRM campaign design
  • Distinctive design and implementation to engage digital native clients as well as existing clients non digital native  
  • Smart and unconventional ideas to define and execute virtual client events, covering pre-during-post experience
  • Consumer journey and UI and UX of the digital activation


Your Profile

  

  • University Degree (Bachelor or Master) in Marketing or Digital Marketing
  • 4-5 years of experience as a Digital CRM manager in the luxury industry (must have)
  • Strong knowhow and mastery of WeChat is a must
  • Digital Native
  • Deep connoisseur of Asian world
  • Curious if not obsessed about everything related to digital
  • Communication skills
  • Attention to detail
  • Retail culture
  • Team work skills
  • Creative mindset
  • Fluent language skills in English

 

La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.

 

We look forward to receiving your application!