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La Prairie is the leader in luxury skincare, present in 70 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Digital Client Experience Manager


Volketswil, Zurich, CH, 8604

Contract Type:  Permanent - full-time

The Digital Client Experience Manager is the owner of the client path as for:

  • Digital touchpoints within the omnichannel experience 
  • Digital touchpoints within the fully digital experience


The Digital Client Experience Manager will work under the supervision of the Senior Client Experience Manager.


You Responsibilities


  • Digital culture enhancement, via a deep and up to date knowledge of best in class bench and new players of the digital client experience landscape 
  • Client digital touch points mastery (Wechat and all the major Instant messaging and Social platforms) and take responsibility of digital platform partnerships
  • Full integration of digital touchpoints into the off-line Client journey in a very seamless way and eCRM campaign design
  • Distinctive design and implementation to engage digital native clients as well as existing clients non digital native  
  • Smart and unconventional ideas to define and execute virtual client events, covering pre-during-post experience
  • Consumer journey and UI and UX of the digital activation

Your Profile


  • University Degree (Bachelor or Master) in Marketing or Digital Marketing
  • 4-5 years of experience as a Digital CRM manager in the luxury industry (must have)
  • Strong knowhow and mastery of WeChat is a must
  • Digital Native
  • Deep connoisseur of Asian world
  • Curious if not obsessed about everything related to digital
  • Communication skills
  • Attention to detail
  • Retail culture
  • Team work skills
  • Creative mindset
  • Fluent language skills in English


La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.


We look forward to receiving your application!