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ABOUT LA PRAIRIE

La Prairie is the leader in luxury skincare, present in 70 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Boutique Manager (m/f/d)

Location: 

Zurich, Zurich, CH, 8001

Contract Type:  Permanent - full-time
Description: 

As a Boutique Manager, you will lead the team to deliver an exceptional client experience by ensuring excellence in Boutique operations and client service. You will be responsible for the growth and turnover of the Flagship La Prairie Boutique. You will be holding a true managerial role and manage the operations of the Boutique as well as the Boutique team.

 

Main Accountabilities

 

Performance & Sales:

  • Plan and implement strategies leading to growth, turnover and profitability of the store
  • Ensure achievement of La Prairie`s roadmap and Business goals

 

Client Relationships:

  • Strategize, program and curate exceptional experiences to connect with & engage the boutique audience
  • Enhance client knowledge and execute client development plan by promoting and leveraging clienteling tools
  • Guide & build Clienteling mindset among Team members

 

People Management:

  • Inspire, engage, and coach store team about La Prairie`s vision, strategy and business goals
  • Motivate and care for the team to increase engagement and loyalty to the brand
  • Play a key role in setting individual objectives, evaluate performance and potential with the team

 

Boutique Operations & Administrations:

  • Leverage and partner with VM teams to ensure internal/external store design is in line with the VM guidelines
  • Develop clear actions to constantly improve the overall boutique operations (ex Grooming guidelines, inventory management, safety & security procedures etc.)

Liaise between Metiers and other Retail Teams when needed to ensure optimum boutique maintenance.

 

Knowledge, Skills and Experience

 

  • A total of 12-15 years of experience within the retail industry a minimum of 5 years of prior experience in managing the full scope of Boutique in a luxury environment
  • Strong client centric mindset with an experience in establishing and growing client relationships
  • Demonstrated experience in coaching and developing team members
  • Excellent proven retail operational skills & standards
  • Have experience in implementing and driving change

 

Languages: English & German must, other languages such as French, Italian, Mandarin etc. are good to have

 

 

Work Quota: 100%

 

 

 

La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.

 

We look forward to receiving your application!