Office & Operations Administrator (12 months contract)

La Prairie/CHANTECAILLE is seeking a highly organised and proactive Office and Operations Administrator to support the business during a critical transition period. This role is designed to address a gap in operational capacity and ensure continuity of key activities. Working closely with the Managing Director and leadership team, the role provides hands-on administrative, HR, and sales support, enabling leaders to focus on strategic priorities while ensuring smooth day-to-day operations.

RESPONSIBILITIES:

Executive & Administrative 

•    Provide end-to-end administrative support to the Managing Director and leadership team
•    Prepare and distribute templates for completion of presentations, reports, and correspondence
•    Coordinate key internal meetings and events
•    Coordinate strategy meetings and ensure follow-up actions are delivered

People & Culture 

•    Support onboarding, employee documentation, and HR administration
•    Support internal communications, compliance activities and workplace policies, and regional/global initiatives
•    Support management team with performance review cycles.
•    Support planning and execution of key internal events (e.g. planning days, communication sessions)
•    Contribute to company culture initiatives and employee experience programs

Coordination & Execution

•    Oversee day-to-day office operations and coordination
•    Ensure continuity of operational tasks previously handled by leadership
•    Act as a central coordination point across functions
•    Support cross-functional activities (finance admin, procurement, reporting)

Process & Efficiency

•    Identify and implement process improvements
•    Standardise and document workflows
•    Leverage tools (including AI and Microsoft Office) to improve efficiency

REQUIREMENTS:

•    10+ years’ experience in executive support, administration, or operations
•    Strong experience across admin, HR support, and business coordination
•    Highly organised, detail-oriented, and able to manage multiple priorities
•    Proactive, hands-on, and solution-driven
•    Strong communication and stakeholder management skills
•    High level of discretion and professionalism
•    Advanced Microsoft Office skills; experience using automation/AI tools beneficial
•    Experience in luxury retail or similar environment (preferred, not essential)

Contract Detais

• 12-month fixed-term contract 
•  Full-time role
• Office based- North Ryde