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The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. 
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. 
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.


Selfridges Trafford - Account Manager


Manchester, GB, M17 8DA

Contract Type:  Permanent - full-time

Description: To achieve and maximise the account retail performance targets as agreed with the Regional Sales Manager delivering key performance indicators.  Recruit new customers to the brand via beauty rooms and on/off counter events. Implement  an effective weekly business plan and to supervise one or more consultants.


Key Responsibilities


Team Co-ordination/Management

Effectively manage, motivate and support consultants to achieve and exceed target

  • Ensuring team are aware of target

  • Incentivise team to achieve target where appropriate

  • Coach consultants on performance issues

  • Plan and co-ordinate consultant rotas to ensure maximum cover during peak business hours

  • Make certain all tasks required for the effective operation of the counter are completed

  • Ensure compliance of all EPOS data requirements

Approaching customers and achieving sales

To achieve sales by adhering to La Prairie’s selling and Training guidelines.

  • Approach customers with an enthusiastic and easy-going opening

  • Set daily goals and review throughout the day

  • Traffic stop with ‘new’ launches or marketing focused promotions  etc

  • Listen and identify customer needs

  • Ask the appropriate follow up questions in a friendly manner

  • Invite every customer to sit down and have a skincare consultation

  • Introduce a ‘Diamond servicer’ to all customers

  • Proactively organise external events to generate business

  • Ensure customer records are kept up to dates on EPOS system

Business Awareness and Administration

To be fully aware of individual and account performance against target and within department.

  • Complete a weekly business plan to be reviewed with RSM to compliment the marketing calendar

  • Arrange tailored events and on counter activity to ensure business plan is delivered

  • Awareness of competitor activity

  • Complete all paperwork and administration required accurately and on time

  • Ensure stock levels are being maintained and are sufficient for all retail expectations


Visual Merchandising

To ensure the La Prairie image is maximised in store.

  • Ensure the counter is spotlessly clean and well maintained

  • Make certain the counter is fully stocked and that all products are stored by category and shade sequence

  • All displays are strictly in accordance with Company Visual Merchandising guidelines and planograms

  • Report any counter issues are promptly communicated to Marketing HO



To ensure that you are informed about current and new business initiatives and to provide feedback to the RSM & Training Manager.

  • Ensure you are up to date at all times of the HO emails and feedback to the team

  • EPOS accuracy and compliance

  • Provide regular feedback to your RSM and Training Manager on issues effecting business performance

  • Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points

  • Develop and maintain good working relationships with all store based colleagues


Code of Conduct and Personal Appearance

To adhere to the behaviour outlined in the Consultant Employee Handbook

  • Comply to LP/Store start and finishing times and meal breaks

  • Represent Company image through personal appearance, interpersonal skills and style

  • Comply to the uniform and grooming standards as outlined in the Style & Grooming guidelines

  • Ensure that absences are notified on first day to the Store and to HR & Consultant Services Department at Head Office

  • Abide by La Prairie and Store rules at all times


We look forward to receiving your application.