Selfridges Trafford - Account Manager

Description: To achieve and maximise the account retail performance targets as agreed with the Regional Sales Manager delivering key performance indicators.  Recruit new customers to the brand via beauty rooms and on/off counter events. Implement  an effective weekly business plan and to supervise one or more consultants.

Key Responsibilities

Team Co-ordination/Management

Effectively manage, motivate and support consultants to achieve and exceed target

• Ensuring team are aware of target

• Incentivise team to achieve target where appropriate

• Coach consultants on performance issues

• Plan and co-ordinate consultant rotas to ensure maximum cover during peak business hours

• Make certain all tasks required for the effective operation of the counter are completed

• Ensure compliance of all EPOS data requirements

Approaching customers and achieving sales

To achieve sales by adhering to La Prairie’s selling and Training guidelines.

• Approach customers with an enthusiastic and easy-going opening

• Set daily goals and review throughout the day

• Traffic stop with ‘new’ launches or marketing focused promotions  etc

• Listen and identify customer needs

• Ask the appropriate follow up questions in a friendly manner

• Invite every customer to sit down and have a skincare consultation

• Introduce a ‘Diamond servicer’ to all customers

• Proactively organise external events to generate business

• Ensure customer records are kept up to dates on EPOS system

Business Awareness and Administration

To be fully aware of individual and account performance against target and within department.

• Complete a weekly business plan to be reviewed with RSM to compliment the marketing calendar

• Arrange tailored events and on counter activity to ensure business plan is delivered

• Awareness of competitor activity

• Complete all paperwork and administration required accurately and on time

• Ensure stock levels are being maintained and are sufficient for all retail expectations

Visual Merchandising

To ensure the La Prairie image is maximised in store.

• Ensure the counter is spotlessly clean and well maintained

• Make certain the counter is fully stocked and that all products are stored by category and shade sequence

• All displays are strictly in accordance with Company Visual Merchandising guidelines and planograms

• Report any counter issues are promptly communicated to Marketing HO

Communication

To ensure that you are informed about current and new business initiatives and to provide feedback to the RSM & Training Manager.

• Ensure you are up to date at all times of the HO emails and feedback to the team

• EPOS accuracy and compliance

• Provide regular feedback to your RSM and Training Manager on issues effecting business performance

• Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points

• Develop and maintain good working relationships with all store based colleagues

Code of Conduct and Personal Appearance

To adhere to the behaviour outlined in the Consultant Employee Handbook

• Comply to LP/Store start and finishing times and meal breaks

• Represent Company image through personal appearance, interpersonal skills and style

• Comply to the uniform and grooming standards as outlined in the Style & Grooming guidelines

• Ensure that absences are notified on first day to the Store and to HR & Consultant Services Department at Head Office

• Abide by La Prairie and Store rules at all times

We look forward to receiving your application.