Business Manager
Location:
New York, NY, US, 10022
Contract Type:
Permanent - full-time
Description:
Business Manager
Role Purpose: Your mission will be to act as the “La Prairie” expert in our partnering location. You will be providing courteous and high quality service to customers, building a loyal customer base, developing new clients, and meeting or exceeding sales goals.
Main Accountabilities:
- Maintain counter of 1
- Drives retail sales by achieving/ exceeding the established daily, weekly and monthly sales goals
- Provide customer service to exceed customer expectations
- Assumes responsibility for each customer through opening, servicing, closing and follow up
- Performs cosmetic makeovers and consultations; handles skincare as well as color/fragrance consultations and applications
- Maintains a high level of product knowledge; educates customers on products and new items
- Recruits and services customers by making appointments and phone calls and sending emails through store clienteling system
- Keeps current on upcoming special events, product information and general business information
- Manages and maintains all samples at counter. Tester replenishment, counter cleanliness
- Receives and processes cash and credit card payments
- Enterprising/Problem solver
Knowledge, Skills and Experience:
- A minimum of 3 years of cosmetics/skincare sales experience
- Superior customer service skills
- Demonstrated ability to meet or exceed sales goals
- Demonstrated knowledge of products and services; ability to use knowledge to inspire customers to make purchases
- Experience in and success in prospecting for and developing new clientele
- Ability to work as a team player in a fast paced environment, handling multiple priorities and quickly learning new products and procedures
- Highly dependable; flexible to work various schedules and some holidays
- Fluent in Mandarin a plus
- Luxury sales experience
- Receptive to direction and flexible to change
- Expertise with WeChat and Social Media
- Retailer position hourly +3% on personal commission
- +1% override for Counter Manager responsibilities
- Competitive salary based on experience
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City