Operations Executive, La Prairie & Chantecaille

Role Purpose/Mission:

• To assist with both brands Company logistics within the UK&I and the EU ensuring smooth day to day running of the supply chain.
• Responsible for the manual order processing of retailer orders.
• Responding to weekly customer queries and taking appropriate action as necessary

Main Accountabilities:

Logistics Management and Order Processing

• Responsible for the manual order processing for the UK market from PO creation to invoice, ensuring orders are processed in a timely manner. This includes but not restricted to retailers, Marketing, Staff orders and other internal orders.
• Working closely with Global teams; US/Switzerland/ counterparts and maintaining a strong relationship. Uploading required info into customer portals, ensuring process is completed (orders and invoices).
• Responsible for NSV process (allocation, order processing and budget).
• Processing sampling orders for promotional Marketing Activity
• Ordering collateral for stores and NPD and ensuring that deliveries are within launch timings.
• Tracking orders throughout the process highlighting and resolving any shipping errors with regards to required shipping documentation.
• Keeping in contact with the UK warehouses regarding orders, internal projects, deliveries dates and any other stock related queries, using the internal portal.
• Investigating and resolving stock discrepancies and completing credit requests where required.
• Responsible for logging and processing returns in SAP and liaising with the warehousing team, Finance, Global Logistics, and retailers regarding return-related matters.
• Communicating out of stock reports to Retail Partners and field weekly. Highlighting back in stocks to each retailer based on lost sales.
• Analysing retailers’ stock on hand and propose adequate stock cover.
• Analysing testers’ stock on hand and highlighting stock needs.
• Tracking and reporting lost sales and fulfilment
• Ensuring any SAP order errors are resolved in a timely manner to ensure retailer SLAs are met.
• Highlighting any key issues to Head of Operations

Retailer interface and communication
Retailer - Responsible for communication with the relevant retailers with regards to stock integrity and stock holding, agreement of stock order intake and management of returns to ensure net sales targets are achieved. Aware of the key developments within the retailers to understand any risks and opportunities of the business and communicate them internally.

• Communication with the retailer on order status and issue management.
• Completing New launch & OCD information and including NPD allocations to retailers
• Assisting with product data collation required for new Accounts and compiling NLF NPD info to all retailers.
• Main point of contact for all retail queries regarding to prices, orders, and product queries

Marketing - Work closely with the marketing team to optimize the consumer interface with both brands and ensure that our brand is effectively represented in the channel/distribution point. Assisting finance in tracking/ communicating spend on Marketing NSV.

• Working with Marketing to ensure launch dates are met, directing retailer queries to marketing if needed.
• Work closely with Marketing to ensure there is an awareness of key marketing activities, so that any support for the stores can be met.
• Taking the marketing budget with adherence to global guidelines, ensures that all counters have sufficient samples testers to achieve the necessary targets within budget.

Field - Understand that challenges at point of purchase to identify a plan and communicate this with the retailer. E.g. out of stocks, event related stock, retailer distribution challenges i.e. warehousing. Ensures KPI’s are regularly measured and reported and remuneration as a result is created. 

• Communication to the field about the orders, launches and stock related queries

Sales- Work closely with Sales Director providing insights on net sales and commercial opportunities.

• Net Sales - Responsible for providing input into the Sales Director of an accurate net sales forecast by retailer/store, by week/month based on retail objectives/actuals. 

Knowledge, Skills & Experience:

• Excellent analytical skills and attention to detail
• Operating knowledge of SAP/Similar ERP
• Ability to prioritise tasks to be able to meet deadlines in a timely manner and work in a fast paced environment.
• Be able to work as part of a team as well as take their own initiative, take ownership of their own tasks, and prioritise effectively.
• Excellent written and communication skills.
• Microsoft experience is essential with intermediate knowledge of Excel
• Previous experience in retail/luxury brand is preferable

In return, we offer:

• A competitive salary and discretionary bonus scheme
• 33 holiday days (including bank holidays)
• Generous product allocation & discount
• Long Service Awards starting with 3 years’ service
• A free product to try every time there is a new launch
• Contributory pension scheme – 8% employer contribution
• Employee referral bonuses
• A range of opportunities to develop and grow personally and professionally
• Annual performance reviews so you know your career is going in the right direction