Beauty Consultant, Harrods London
Location:
London, GB, SW1X 7XL
Contract Type:
Permanent - full-time
Description:
Are you an Arabic speaker who has a passion for luxury skincare, then La Prairie might be of interest to you. As full-time Beauty Consultant working at the La Prairie counter at Harrods, you will be our brand Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service you will build meaningful and long-lasting relationships with our discerning client all while creating carefully curated experiences through consultations and events.
Main Accountabilities
- Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
- Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
- Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
- Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
- Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
- Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems
- Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
Qualifications:
- Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
- Strong retail experience
- Real passion for beauty and skincare
- Affinity for luxury, always striving for excellence
- Strong business acumen to drive sales and go beyond business objectives
- Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
- Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
- Arabic speaker is essential
- NVQ Certification is desired
In return, La Prairie offers.
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
- A range of opportunities to develop and grow personally and professionally
- Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
Business Manager
We look forward to receiving your application.