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ABOUT LA PRAIRIE

La Prairie is the leader in luxury skincare, present in 90 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Bentalls Kingston Account Manager (Full Time)

Location: 

Kingston upon Thames, GB

Contract Type:  Permanent - full-time
Description: 

We are looking for a full time Account Manager to join our team in Fenwicks Bentalls Kingston. The purpose of this role is to achieve and maximise the account retail performance targets as agreed with the Regional Sales Manager delivering key performance indicators.  To recruit new customers to the brand via beauty rooms and on/off counter events.  To put in place an effective weekly business plan and to supervise one or more consultants.

 

Team Co-ordination/Management

Effectively manage, motivate and support consultants to achieve and exceed target

 

  • Ensures team are aware of target
  • Incentivise team to achieve target where appropriate
  • Coach consultants on performance issues
  • Plan and co-ordinate consultant rotas to ensure maximum cover during peak business hours
  • Make certain all tasks required for the effective operation of the counter are completed
  • Ensure compliance of all internal systems

 

Approaching customers and achieving sales

To achieve sales by adhering to La Prairie’s selling and Training guidelines.

 

  • Approach customers with an enthusiastic and easy-going opening
  • Set daily goals and review them throughout the day
  • Traffic stop with ‘new’ launches or marketing focused promotions  etc
  • Listen and identify customer needs
  • Ask the appropriate follow up questions in a friendly manner
  • Invite every customer to sit down and have a skincare consultation
  • Introduce a ‘Diamond servicer’ to all customers
  • Proactively organise external events to generate business
  • Ensure customer records are kept up to date on internal systems

 

Business Awareness and Administration

To be fully aware of individual and account performance against target and within department.

 

  • Complete a weekly business plan to be reviewed with the Regional Sales Manager to compliment the marketing calendar
  • Arrange tailored events and on counter activity to ensure the business plan is delivered
  • Awareness of competitor activity
  • Complete all paperwork and administration required accurately and on time
  • Ensure stock levels are being maintained and are sufficient for all retail expectations

 
Visual Merchandising
To ensure the La Prairie image is maximised in store.

 

  • Ensure the counter is spotlessly clean and well maintained
  • Make certain the counter is fully stocked and that all products are stored by category and shade sequence
  • All displays are strictly in accordance with the company Visual Merchandising guidelines and planograms
  • Report any counter issues are promptly communicated to Marketing

 

Communication

To ensure that you are informed about current and new business initiatives and to provide feedback to the RSM & Training Manager

 

  • Ensure you are up to date at all times with the head office emails and feedback to the team
  • Internal system accuracy and compliance
  • Provide regular feedback to your Regional Sales Manager and Training Manager on issues effecting business performance
  • Ensure that you read the training manual and visual merchandising guidelines, actioning all relevant points
  • Develop and maintain good working relationships with all store based colleagues

 

Motivation to Achieve:

Sets high goals or standards of performance for self, subordinates or others.

Rapport and Communication:

Be aware of feelings and needs of others and their impact on them. Actions indicate this awareness. Ability to mix easily with other people. Approach others easily. Effective oral communication and demonstrates ability to listen and pick out important information.

Leadership and Management:

Leads by example; allocates resources and sets clear goals; delegates work appropriately; provides clear and honest feedback even when difficult; coaches staff to achieve objectives.

Planning, Organisation and Flexibility:

Establish courses of action for self and or others to accomplish a goal. Implementation of plans. Takes actions to ensure delivery.

Impact, Assertiveness and Persuasiveness: 

Ability to present ideas and facts in a convincing manner and to convince others of a particular viewpoint. Obtains agreement or acceptance of plans or products and creates a good impression on others and maintains that impression.

Teamwork:

Willing to work cooperatively as a team member. Possesses persuasion and negotiation skills.

Initiative:

Ability to follow through energetically with events and achieve goals.  See opportunities and acts on them. Starter/completer approaching to solving problems; perseverance.