Harvey Nichols, Edinburgh - Beauty Advisor/ Beauty Therapist

Location:  Edinburgh 

Address: St Andrew Square, Harvey Nichols, Edinburgh EH2 2AD

Contract Type:  Permanent - full-time

Are you interested in working in one of the Edinburgh’s luxurious fashion retailers, then the La Prairie Counter at Harvey Nichols Edinburgh might be of interest to you. You role will be to achieve and maximise the account retail performance targets as agreed with the Regional Sales Manager, delivering key performance indicators, recruiting new customers to the brand via beauty rooms and on/off counter events. Implement  an effective weekly business and providing therapist services to our customers who are interested in our facials. 

The key responsibilities for this role include but are not limited to the following: 

Approaching customers and achieving sales: 

• Achieve sales by adhering to La Prairie's selling and training guidelines.

• Adhering to the La Prairie Art of Beauty facial guidelines to ensure that standards are consistent and up to date

• Skillfully marry Art of Beauty and selling skills together to achieve KPI's

• To build a good client base with the help of internal CRM

• Business planning to ensure the beauty room is maximised around key events and launches

• Approach customers with an enthusiastic and easy-going opening

• Review daily goals throughout the day and liaise with line manager to make improvements

• Traffic stop with ‘new’ launches and marketing lead program

• Listen and identify customer needs

• Ask the appropriate follow up questions in a friendly manner

• Invite every customer to sit down and have a skincare consultation

• Introduce ‘Diamond Servicer’ to customers

• Ensure accuracy and compliance of EPOS System for customer records

• Offer Art of Perfection to ever consumer

• Ensure events are fully stocked and appropriate customers have been contacted

Visual Merchandising: 

• Ensure the La Prairie’s image is maximised in store.

• Present the beauty room in luxury standard while working with the visual merchandising team to meet company guidelines

• Ensure the counter is spotlessly clean and well maintained

• Make certain the counter is fully stocked and that all products are stored by category and shade sequence

• All displays are strictly in accordance with Company Visual Merchandising guidelines and planograms

• Report any counter issues promptly to Marketing

Motivation to Achieve:

• Set high goals or standards of performance

• Establish courses of action for self-accomplishment 

• Take action for successful delivery

• Implementation of plans

Rapport and Communication:

• Is aware of needs of others and their impact on them

• Ability to be approachable and build relationships with others

• Demonstrates ability to listen and communicate both verbally and written

• Be informed about current and new business initiatives and to provide feedback to your Account/Business Manager

• Willing to work cooperatively as a team member

• Possesses persuasion and negotiation skills

Planning and Flexibility: Working with Initiative

• Ability to follow through energetically with events and achieve goals

• See opportunities and acts on them

• Perseverance

Applicants for this position must be able to demonstrate the following skills and experience:

• NVQ level 3 in Beauty Therapy

• Experience of providing high quality skincare treatments to clients

• Client focussed and dedicated to providing a luxury experience

• Polished, approachable and friendly communication skills

• Dedicated to achieveing / exceeding KPI's

• Able to work collaboratively as part of a small team

We look forward to receiving your application.