Beauty Therapist, Harvey Nichols, Edinburgh

Are you a Beauty Therapist interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harvey Nichols, Edinburgh might be of interest to you. As a part-time Beauty Therapist/ Consultant working 2 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette. ​

Main Accountabilities

• Make smart business decisions based on brand and business ambition

• Achieve the sales objectives​ based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.

• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc​

• Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale​

• Create a deep connection with the client to understand their needs, build trust and long-lasting relationship​

• Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times​

• Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems

• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client​

• Ensure exceptional service through encouraging the application of products either on counter or within the cabin

Qualifications:

• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients​

• Strong retail experience and a real passion for beauty and skincare ​

• Affinity for luxury, always striving for excellence​

• Strong business acumen to drive sales and go beyond business objectives ​

• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service ​

• ​Ability to build relationships throughout the store to find new opportunities ​

• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.​

Applicants for this position must be able to demonstrate the following skills and experience:

• NVQ level 3 in Beauty Therapy

• Experience of providing high quality skincare treatments to clients

• Client focussed and dedicated to providing a luxury experience

• Polished, approachable and friendly communication skills

• Dedicated to achieveing / exceeding KPI's

In return, La Prairie offers.

• A competitive salary and discretionary commission scheme

• 33 holiday days (including bank holidays)

• Generous product allocation & discount

• Long Service Awards starting with 3 years service

• A free product to try every time there is a new launch

• Contributory pension scheme – 5% employer contribution

• Employee referral bonuses

• A range of opportunities to develop and grow personally and professionally

• Access to Retail Trust including virtual GP Services and HAPI app for discounts

• Annual performance reviews so you know your La Prairie career is going in the right direction

Reports to:

Account Manager

We look forward to receiving your application.