Business Manager, Brown Thomas Dublin

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you.

We are looking for a Business Manager for La Prairie, Brown Thomas, Dublin. In this new role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.

Main responsibilities

• Drive sell-out performance at Brown Thomas Dublin while maintaining the highest standards of La Prairie's luxury brand presentation and customer experience.
• Achieve and exceed retail sales objectives by reversing performance trends, delivering luxury retail excellence, and maximizing business opportunities through effective team leadership and exceptional client experiences.
• Increase market share within the prestige skincare category while ensuring full alignment with La Prairie's global brand strategy and commercial roadmap.
• Act as a role model for the retail team, inspiring a high-performance culture and leading transformational change through coaching, engagement, and operational excellence. 

Key Missions 

• Deliver annual retail sales and profitability targets through effective business planning and execution.
• Lead, coach, develop, and manage a team of Beauty Advisors and Therapists, including performance management, absence management, and employee development.
• Execute and embed the company's retail strategy across all counters while building and maintaining strong partnerships with retail stakeholders. 

Main Accountabilities

Business Planning:

• Contribute to the definition of weekly sales targets at both market and store level, including Latest Estimate (LE) updates supported by clear commercial rationale.
• Drive retail growth by developing, implementing, and regularly reviewing store business plans, promotional calendars, and event strategies. Present detailed business plans and performance reviews on a regular basis.
• Identify new commercial opportunities to increase sales within brand guidelines, evaluate the effectiveness of initiatives, and implement continuous improvements.
• Take ownership of business performance within the assigned area, providing regular insights, identifying trends, and implementing timely corrective actions.
• Deliver high-quality weekly performance reviews by store, ensuring clear analysis, actionable recommendations, and measurable follow-up.
• Proactively communicate business opportunities, risks, and stock-related issues to Head Office teams as soon as they are identified.
• Effectively manage absence planning, including annual leave and sickness, ensuring holiday requests are communicated at least one week in advance to facilitate agency cover where required.
• Ensure complete accuracy and compliance across all sales reporting systems, including IPPOS, clienteling, and other retail reporting tools. 

Team Leadership & Development:

• Lead and inspire Beauty Advisors and Therapists to consistently deliver exceptional client experiences while adhering to La Prairie's service standards, grooming guidelines, and professional behaviours.
• Partner with the Retail Coach to analyse KPIs, identify development opportunities, and implement targeted coaching plans that improve sales performance and service excellence.
• Foster a collaborative, accountable, and high-performing team culture through regular coaching, feedback, and recognition. 
• Identify consultant’s onboarding needs to ensure good customer service, selling skills and achievement of goals within first 3 months of employment. In partnership with the Retail Coaches and Education

Marketing & Visual Merchandising:

• Ensure flawless execution of all in-store marketing campaigns, promotional activities, and brand initiatives in line with La Prairie guidelines.
• Maintain exceptional visual merchandising standards and consultant grooming, protecting and elevating the luxury image of the brand at all times.

Retailer Relationship Management:

• Build and maintain strong partnerships with department and store management through regular business meetings, performance reviews, and strategic business updates.
• Present promotional plans, business performance, and consultant development updates to retail partners.
• Identify and develop local commercial opportunities, including client events, pop-up locations, personal shopping initiatives, and other activities that enhance client acquisition and sales performance.
  
  

In return, La Prairie offers.

• A good salary with a new competitive commission scheme
• 33 holiday days (including bank holidays) pro-rated based on working days
• Generous product allocation & discount
• Long Service Awards starting with 3 years’ service
• Gratis of new launches
• Contributory pension scheme – 5% employer contribution
• Employee referral bonuses

We look forward to receiving your application.