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ABOUT LA PRAIRIE

LA PRAIRIE -
The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. 
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. 
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Customer Service Executive

Location: 

HK

Contract Type:  Permanent - full-time
Description: 

Main Responsibilities:

Order Coordination end to end for assigned Region Travel Retail & Distributor Markets
•    Order entry in SAP system incl availability & freshness check, allocation requests and credit block release
•    Monitor all relevant process steps after order entry until customer receives shipment
•    Maximizing on-time and in-full service level
•    Coordination of orders from Singapore warehouse and German warehouse
•    Control shipment costs via release process and freight invoice check
•    Complaint management related to shipments including returns management, credit note and follow up on corrective actions
•    Special order handling of BA allowance shipments and free of charge shipments (FOC)

 

Management of internal and external communication
•    Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc. 
•    Frequent exchange with sales teams to align on priorities and special promotions or product launches 
•    Setting up a priority plan for the monthly deliveries
•    Work on continuous improvements on the order process (i.e. sustainability, lean management)
•    Manage constant changing requirements in the markets in a professional manner
•    Regular exchange with CS team from HQ to share best practices

 

Maintain accurate data
•    Enter and use the shared order status overview file 
•    Upload price files in SAP
•    Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
•    Update master data of new products for specific TR / DM customers 
•    Review export documents (i.e. invoices, packing list, CITES)
 

Requirements:

  • Education in Business Administration, preferably some experience in the customer service (B2B) or export industry
  • Good team player that shows initiative and an exact and efficient work manner
  • Fast learner, able to work under pressure, reliable and communicative
  • MS-Office, SAP-Know how is an advantage
  • Fluent English, Mandarin or Cantonese preferred

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