Beauty Consultant, Selfridges Birmingham
Birmingham, ENG, GB, B5 4BP
Are you a Mandarin speaker interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Selfridges, Birmingham might be of interest to you. As a part-time La Prairie Advisor working 2 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
Main Accountabilities
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Make smart business decisions based on brand and business ambition
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Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
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Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
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Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
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Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
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Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
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Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems
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Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
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Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications:
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Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
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Strong retail experience
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Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
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Strong business acumen to drive sales and go beyond business objectives
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Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
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Ability to build relationships throughout the store to find new opportunities
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Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
In return, La Prairie offers
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A competitive salary and discretionary commission scheme
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33 holiday days (including bank holidays)
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Generous product allocation & discount
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Long Service Awards starting with 3 years service
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A free product to try every time there is a new launch
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Contributory pension scheme – 5% employer contribution
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Employee referral bonuses
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A range of opportunities to develop and grow personally and professionally
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Access to Retail Trust including virtual GP Services and HAPI app for discounts
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Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
Account Manager
We look forward to receiving your application.