The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. 
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. 
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.


Account Manager, Selfridges Birmingham


Birmingham, ENG, GB, B5 4BP

Contract Type:  Permanent - full-time

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Selfirdges, Birmingham might be of interest to you. Managing a team of 2 Beauty consultants, you will implement effective weekly business plans and you’ll  work towards maximising the retail performance targets. You will have the opportunity to work with our incredible existing clients whilst working towards recruiting new customers to the brand. You have the chance to utilise our beauty room to enhance the customer experience but also host on/off counter events. Develop and maintain good working relationships with all store based colleagues


Main responsibilities 

To achieve sales by using La Prairie’s selling and Training guidelines.

  • Approach customers with an enthusiastic and easy-going opening

  • Set daily goals and review throughout the day

  • Traffic stop with ‘new’ launches or marketing focused promotions  etc

  • Listen and identify customer needs

  • Invite every customer to sit down and have a skincare consultation

  • Introduce a ‘Diamond servicer’ to all customers

  • Proactively organise external events to generate business

  • Ensure customer records are kept up to dates on EPOS system                  


Business Awareness and Administration

To be fully aware of individual and account performance against target and within department.

  • Complete a weekly business plan to be reviewed with RSM to compliment the marketing calendar

  • Arrange tailored events and on counter activity to ensure business plan is delivered

  • Awareness of competitor activity

  • Complete all paperwork and administration required accurately and on time

  • Ensure stock levels are being maintained and are sufficient for all retail expectations


Visual Merchandising

To ensure the La Prairie image is maximised in store.

  • Ensure the counter is spotlessly clean and well maintained

  • Make certain the counter is fully stocked and that all products are stored by category and shade sequence

  • All displays are in accordance with Company Visual Merchandising guidelines and planograms


In return, La Prairie offers.

  • A competitive salary and discretionary commission scheme

  • 33 holiday days (including bank holidays)

  • Generous product allocation & discount

  • Long Service Awards starting with 3 years service

  • A free product to try every time there is a new launch

  • Contributory pension scheme – 5% employer contribution

  • Employee referral bonuses

  • A range of opportunities to develop and grow personally and professionally

  • Access to Retail Trust including virtual GP Services and HAPI app for discounts

  • Annual performance reviews so you know your La Prairie career is going in the right direction

Reports to:

North Regional Sales Manager


We look forward to receiving your application.